Do You Provide Product Samples?

Currently, we do not offer samples. However, we offer a 60-day money-back guarantee! If you don’t see any results after 60 days, we will give you a full refund (excluding shipping).

Can I Purchase Gift Cards?

Pitch Skincare gift cards will be available soon! Follow us on @pitchskincare for updates.

What Payment Methods Are Accepted?

We accept Visa, Mastercard, American Express, and debit cards. Additionally, we also support PayPal, Apple Pay, Google Pay, and Shop Pay. Please note, we are unable to process prepaid credit cards.

How Can I Inquire About My Order?

Have questions or need assistance? Our friendly customer service team is here for you. Contact us from 9 am to 6 pm AEDT, Monday to Friday here on our website or email us at help@pitchskincare.com.

Can I Cancel My Order?

To cancel an order, please email help@pitchskincare.com with "Cancel" in the subject line. While we strive to accommodate cancellation requests, please note that cancellation is not possible once an order is shipped.

How Do I Change My Shipping Address?

Unfortunately, we cannot change the address on an order after it has been placed. Our team can attempt to cancel it, but please note that cancellation is not possible once an order is shipped.

If your order is returned to us, we are happy to reship it or provide a refund. However, we cannot refund or replace orders delivered to the original address provided.

Do You Offer International Shipping?

Yes, Pitch Skincare is global! We ship to Australia, New Zealand, the United States and Canada. For orders above $150, we offer free international shipping.

Where Do You Ship?

We ship to Australia, New Zealand, the United States, and Canada. Please be aware that international shipments may experience longer delivery times.

Is There Free Shipping?

Absolutely! Enjoy free standard shipping on all AUS orders over $50 and free shipping on international orders over $150. For faster delivery, we offer expedited shipping options at an additional cost.

When Will My Order Ship?

Orders are processed within 1-3 business days. Once shipped, you'll receive a tracking number via email to monitor your package's journey.

How Long Until My Order Arrives?

Depending on the shipping method selected, domestic orders typically arrive within 3-5 business days. International delivery takes between 7-14 business days.

What’s Your Return Policy?

Results are our priority. We offer a 60-day money-back guarantee! If you don’t see any results after 60 days, we will give you a full refund (excluding shipping).

How Do I Initiate a Return?

To start a return or exchange, simply email us at help@pitchskincare.com. Our team will guide you through the process.

How Long Does It Take to Process a Return

Once we receive your return, it will be processed within 3 business days. Refunds typically land in your account within 5-7 business days, depending on the bank.

Are Your Products Natural?

Pitch Skincare focuses on clean and effective formulations, blending both natural and safe synthetic ingredients. After all, not all "natural" ingredients are good for you and your skin and not all synthetic ingredients are bad. We prioritize your skin's health and manufacturing quality in every product we create.

Are Your Products Vegan and Cruelty-Free?

Yes, we are 100% vegan and cruelty-free. We believe in beauty without harm to any living creature.

Are Your Products Free from Parabens and Sulfates?

Definitely. Our products are formulated without parabens, sulfates, or any other harmful chemicals. We’re committed to maintaining high safety standards for all our products.

Do Your Products Contain Soy or Nuts?

For specific ingredient concerns like soy or nut derivatives, please check the detailed ingredient list on each product page or contact us directly for assistance.

Are Your Products Gluten-Free?

We offer a range of gluten-free products. Please refer to individual product descriptions for detailed ingredient information.

Is Your Packaging Environmentally Friendly?

We're committed to sustainability. Our packaging uses recyclable materials and is designed to minimize waste. We’re continuously exploring innovative ways to reduce our environmental impact.

How Can I Recycle My Empty Containers?

Finished with your product? We encourage recycling. Check our website for recycling guidelines and help us in our mission to protect the planet.

Are Your Products Ethically Made?

Pitch Skincare products are ethically made, ensuring safe and fair labor practices. We adhere to strict Good Manufacturing Practices (GMP), focusing on product safety and environmental responsibility.

Can I Collaborate or Review Pitch Products?

We’d love to work with you! Please email us at partnerships@pitchskincare.com for collaboration inquiries.

Are You Hiring, I Would Love to Join Pitch?

Looking for career opportunities? Stay updated via our LinkedIn profile for the latest openings and opportunities.