Shipping policy

Australia
Free shipping around Australia for orders over $100 AUD.
(4-10 business days to arrive once it leaves our facility)

United States and Canada 
Free shipping for orders over $75 USD.
(And shipping to US 4-10 business days  to arrive once it leaves our facility)

We are a small business, and all our orders ship from Melbourne, Australia. Our priority is getting your order to you as quickly as possible. That's why we pack and ship it within 24 hours of purchasing.

But when it leaves our facility, some things are out of our control (especially if you're ordering from overseas). We appreciate your patience and kindness. Please email help@pitchskin.com for help or questions.

What’s Your Return Policy?

Results are our priority. We offer a 90-day money-back guarantee! If you don’t see any results after 90 days, we will give you a full refund (excluding shipping).

How Do I Initiate a Return?
To start a return or exchange, simply email us at help@pitchskin.com. Our team will guide you through the process.

How Long Does It Take to Process a Return
Once we receive your return, it will be processed within 3 business days. Refunds typically land in your account within 7 business days, depending on the bank.

For More Information