Payment Policy
1. Payment Methods
At Pitch Skin, we offer secure and convenient payment options for a smooth checkout experience.
We currently accept the following payment methods:
- Credit & Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay and Google Pay
- Shopify Payments
All transactions are processed through trusted and encrypted gateways to ensure your information remains secure.
We guarantee at least one conventional payment option at all times, in compliance with Google Merchant requirements.
2. Payment Timing & Authorization
- Your payment will be authorized at the time you place your order.
- Orders are confirmed only after successful payment authorization.
- If we detect a payment issue or potential fraud, we may hold or cancel the order and notify you immediately.
3. Prices, Taxes & Currency
- All prices on our website are displayed in your selected currency and include applicable taxes unless stated otherwise.
- The total amount, including shipping and taxes, is shown before checkout so you can review the full cost prior to payment.
- For international orders, currency conversion rates and additional duties or import fees (if any) are shown at or before checkout.
4. Refunds, Returns & Cancellations
We want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, you can request a refund or return in line with our Refund & Return Policy.
- Refunds will be processed to your original payment method within 7 business days once your return is approved or your cancellation is confirmed.
- Orders can only be canceled before they are shipped. Once shipped, our standard return process applies.
- Refunds may take a few additional days to appear in your account, depending on your bank or payment provider.
If you have questions or need to start a refund, please contact our support team at help@pitchskin.com
5. Fraud Prevention & Chargebacks
To protect our customers and business, all transactions are screened for fraud.
We reserve the right to cancel or request additional verification for suspicious orders.
Chargebacks will be handled in accordance with our payment processor’s policies. Customers are responsible for any related fees if chargebacks are filed without valid reason.
6. Payment Security
- We use SSL encryption and PCI-compliant payment processors to secure every transaction.
- Pitch Skin does not store your full card details on our servers.
- You are responsible for maintaining the confidentiality of your account information.
7. International Orders
If you place an order outside our base country, note that:
- Currency conversions depend on your card issuer’s exchange rate.
- Your bank may apply additional foreign transaction fees.
- We are not responsible for any external charges added by your payment provider.
8. Payment Disputes
For any payment-related issues such as duplicate charges, payment failures, or unauthorized transactions, please contact us first at help@pitchskin.com.
Our team will review your case and respond within 2 business days to resolve the issue quickly.
9. Updates to This Policy
Pitch Skin reserves the right to modify or update this Payment Policy at any time to reflect changes in our practices, payment partners, or legal requirements.
Any updates will be posted here with a revised “Last Updated” date.
Your continued use of our website and services after such updates constitutes acceptance of the revised terms.
For More Information
Business Name: Pitchskin
Phone number: 0488113389
Support: 24/7
Business Hours: Mon-Fri, 9am-6pm AEST(GMT +10)
Business Email:help@pitchskin.com
Physical address: 26 Spence St, Mount Gravatt East QLD 4122, Australia